Shipping policy

#Shipping Policy
###effective july 18, 2026

Thank you for choosing to shop with Malkamary! We strive to ensure your order reaches you safely and as quickly as possible. This Shipping Policy outlines the details of how we process and deliver orders.

###1. Order Processing

Orders are typically processed within 1-3 business days of successful payment. Please note that orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons or sales events, order processing times may be extended slightly.

You will receive a shipping confirmation email with tracking information (if applicable) once your order has been shipped.

###2. Shipping Time

Shipping times are estimated based on your delivery destination:

* Domestic Orders: 3-7 business days
* International Orders: 7-21 business days

Please keep in mind that these are estimates and delivery times are not guaranteed. Delays can occur due to customs, weather, or issues with the shipping carrier.

###3. Shipping Charges

Shipping fees are calculated based on your shipping address, order size, and shipping method during checkout. Any applicable free shipping promotions will be clearly indicated on our website or at the checkout stage.

###4. Order Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email containing a tracking number. It may take up to 24 hours for the tracking information to become active.

###5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Malkamary cannot be held liable for any delays, missed deliveries, or additional shipping costs that may arise from incorrect or incomplete shipping details provided by the customer.

###6. Lost or Delayed Packages

If your order does not arrive within the estimated delivery window, please contact us at support@malkamary.com with your order number. We will initiate an investigation with the shipping carrier and assist you in resolving the issue.

###7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number, clear photos of the damaged product(s), and photos of the shipping packaging. We will review the issue and arrange for a replacement or refund as appropriate.

###8. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the price of the item or shipping costs unless otherwise specified.

###9. Delivery Delays

While we do our best to ensure timely delivery, Malkamary is not responsible for delays caused by events beyond our reasonable control, including but not limited to courier service disruptions, customs inspections, weather emergencies, natural disasters, or public holidays.

###10. Contact Us

If you have any questions about our Shipping Policy or need further assistance with your order, please do not hesitate to contact our customer support team at:

Email: support@malkamary.com

Thank you for your understanding and for shopping with Malkamary!